El Corte Ingles
El Corte Inglés is a world leader in large department stores and a benchmark of Spanish distribution. With more than 70 years’ experience, the Group has maintained from the outset a policy of customer service and an ongoing concern with adapting itself to suit the tastes and needs of society. This has led, in turn, to a policy of diversification and the creation of new business formats.
Because exclusivity is such an important matter for El Corte Ingles, the flagship stores have private areas where they specialise in shopping advice for each of the customers. For instance, at Castellana building customers can find the finest jewellery brands such as Bulgari, Cartier, Rolex, IWC, Vertu, Tag Heuer, Chopard, Piaget o Carrera y Carrera, among others.
El Corte Inglés offers a wide range of possibilities to make the customer’s shopping experience more enjoyable. First, in the recently opened Castellana Department Store customers will find every fashion brand from Loewe, one of the most renowned Spanish designers worldwide, to young designers who are setting up the fashion agenda. Latest Juanjo Oliva’s collection for Elogy (El Corte Inglés’s own fashion range) is just an example of what the collaboration between these two brands can offer. There are also the best International brands: Burberry, Bottega Veneta, Dior, Gucci, Hermès, Jimmy Choo, Tod’s, Yves Saint Laurent, Miu Miu, Carolina Herrera… In addition, customers will find plenty of exclusive corners, pop-up stores and events specially designed to make the experience of shopping an art.
All the stores are famous for its facilities and customer service, so tourists are the main priority when it comes to this. El Corte Ingles count with an outstanding service specially designed for international visitors; from translators who will make easier the process of purchasing anything (such as VAT refund and free delivery to the hotel) to personal assistants who will guide the customers through the city during the staying in Madrid.
Tourists coming to Spain will enjoy an exclusive promotion of 10% reward in their purchases when spending more than 50 euros in the stores, while visitors coming from outside the EU would be able to add tax refund to every purchase final price. In addition, Castellana department store provides a service of experts in Russian, Chinese, Portuguese, English and the main spoken languages worldwide.
Nevertheless, advantages are beyond the act of Shopping in the department stores. El Corte Inglés is the first Spanish company who has set up a free return policy in all their items. In the same way, they accept UnionPay cards as a payment method in all the centres of Spain and Portugal.
To complete the leisure offer, El Corte Inglés is betting on gastronomy and culture as an asset to raise the standard of their stores. In 2011 new Gourmet Experience floor opened in the Castellana and Callao branches, which offers the finest Spanish cuisine and every flavour from around the world. In short time the Luxury Streets, Health Space and Arts Area followed. As part of the renewed flagship store, the first contemporary art gallery opened fulfilling not only the shopping standards but the cultural heritage.